$16.00 - $18.00
Based on experience
Full time
Do you enjoy helping people? Are you self-motivated with high attention to detail? Our firm is looking for a full-time Client Relationship Associate to support general administrative processes and procedures. Our company is growing and we hope to find someone that will want to be with our firm long term (2+ years). We value education and want to develop our employees to take on other roles within our company.
• Learn cool things every day
• Enjoy where you work
• Feel good about your job
• Get hands-on training
• Thrive in a fast-paced work environment
• Grow with a positive team of coworkers
• Be reminded that you make a difference
• Excel in a variety of office duties
• Laugh every single day (highly encouraged!)
• Become an official Client Relationship Associate Rockstar
• Complete client service tasks as assigned and train to be competent in all areas over time
• Finalize the preparation for all appointments, including generating meeting materials and client presentations for financial advisors
• Greet clients with enthusiasm, offer food and beverages and seat them for meetings
• Manage incoming and outgoing communications (telephone, email, faxes)
• Answer phones, route calls, and take/distribute messages
• Schedule and manage tasks and activities in CRM and Outlook calendars
• Provide general office support (photocopying, faxing, filing, office errands, creating documents, etc.).
• Maintain and organize electronic client files
• Transfer client notes and active tasks to CRM programs
• Update client information as necessary
• Learn how to use all office equipment
• Keep appropriate levels of inventory for refreshments and snacks
• Maintain overall cleanliness of office (dust, vacuum, empty and take out trash, clean or recycle beverage containers.)
• Support general administrative needs as requested
• Complete office opening and closing procedures
• Financial services experience preferred
• Excellent verbal and written communication skills
• Extreme attention to detail and accuracy required
• Proficient in Microsoft Excel, Outlook, Word, and general computer skills
• Ability to navigate digital tools and search engines
• Impeccable ability to maintain confidentiality and integrity
• Effective follow-up skills and ability to meet deadlines without prompting
• Thorough work ethic with great attention to detail
• Work well under pressure
• Professional appearance and demeanor
• Energetic, eager to learn, willing to cooperate
• Self-motivated with ability to work well independently and under direction
• Pass Fingerprint/Background Check
• Personality Assessment
• Comfortable with being a “team player” and doing whatever is needed, big or small
* This is a summary outline of the responsibilities initially required of a Client Relationship Associate. This description may be modified as necessary.